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Uber account hacked and the hell breaks loose!

Discussion in 'Uber Riders Forum' started by Ming, Oct 9, 2017.

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  1. Ming

    Ming
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    My Uber account was hacked recently by someone in Russia and the hacker tried to hire a car in Moscow. Fortunately the transaction was blocked by my credit card!

    Uber did not have the courtesy to notify me of the hacking! It just blocked my account, which I noticed when I tried to use Uber a few days later.

    My bank thought that my credit card was compromised, it had to cancel my card and issue a new one. Think about that I had to change all the auto payments with the new card! A total mess!

    My Uber account is still blocked because, presumably, the hacker's job in Moscow was not paid, and Uber is going after me! Can anyone believe that!

    I tired to contact Uber multiple times, but unsuccessfully! No telephone number! Emails were not received by Uber. Uber's customer service really sucks!!! It seems to forget it is still a service company and we, customers, are putting money into its profit!. I recently made a trip to China, which has a far better ride-sharing services. Chinese ride-sharing is a copycat of Uber, but apparently they have made it a much better product!

    I am boycotting Uber for now and using Lyft. I urge you to do the same until Uber significantly improves its customer service.

    Anyone has a similar experience? Any suggestions for contacting Uber to voice my concern?

    Thanks,
     
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